If you follow me on Twitter, you know I love Dunkin Donuts coffee. If I’m not taking pictures a fresh cup of hot brew in my hand, I’m checking into one of many shops that I happen to be the mayor on Foursquare.
You could say I’m a walking commercial for Dunkin Donuts, and what I experienced this past Sunday at the DD in Hazleton PA had me a little frustrated.
Now I KNOW that from time to time, you will get poor service. I typically brush it off and move on. I’m not going to get bent out of shape if my coffee isn’t sweet enough, hot enough or it took a while to serve me. It doesn’t happen often or all at once but it happens from time to time. Big deal.
This particular stop was a nightmare from the moment I rolled down my window at the drive thru.
I ordered a Medium Latte to which to the person at the window told me the machine was broken. I ordered a medium coffee and large with cream and sugar instead.
I ordered two strawberry frosted donuts to which the person at the window told me they didn’t have those. I then asked them what they had to which the person responded Strawberry frosted. Ok, maybe they didn’t hear me. I ordered two.
I pulled up to the window, and the gentlemen gave me one medium coffee and the two donuts.
The large wasn’t on the bill, so I told him I would like a large with cream and sugar. He gave me a cup and I pulled away.
The coffee was black. I thought I could drink it but it was very very bitter. My wife’s medium had the cream and sugar and her’s was bitter as well.
On our way past Scranton, I stopped into a Dunkin Donuts and replaced the coffees with some hot tasty brews.
I’ll assume that the Hazelton Dunkin Donuts was a fluke but there was so MUCH wrong with that stop that I felt compelled to talk about it. Don’t worry Dunkin Donuts, I still love you.